Shipping policy
Order processing time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information (if available).
Delivery time
Estimated delivery times:
- Europe: 5–12 business days
- International: 7–15 business days
Please note that these are estimated delivery times and not guaranteed.
Shipping costs
Shipping costs are calculated at checkout and depend on your location.
We may offer free shipping promotions from time to time.
Delays
We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Incorrect shipping information
- External factors beyond our control
If your order is delayed, please contact us and we will assist you.
Customs, duties & taxes
For orders outside the European Union, additional customs fees, duties, or taxes may apply.
These charges are the responsibility of the customer.
Lost or damaged packages
If your order arrives damaged or is lost in transit, please contact us immediately at levant.and.co.help@gmail.com.
We will investigate the issue and work towards a suitable solution.
Incorrect address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Tracking
Tracking information will be provided once your order has been shipped.
Please note that tracking updates may take a few days to appear.